I've always believed in this as an organisation, no matter how well designed, is only as good as the people who live and work in it.
In a healthy organisation, employees and supervisors have the same goals, and everyone enjoys a feeling of inclusion and participation. Ideally, managers in a well-run organisation listen to the ideas put forth by subordinates. By paying attention to signs of a superior organisational culture, an organisation can stay on track and accomplish its mission. These factors as I always believe in make up a 'WOW' organisation.
Emphasis on Purpose
A good organisation has a clearly defined purpose and cultivates the attitude that purpose is more important than process. That means that supervisors stay focused on how effective employees are in doing their job, not just whether or not they followed procedure to the letter. Sometimes that means that the quality of the work trumps the quantity. It's not how many telephone calls the worker makes or how many pages his report contains --- it's how successful the calls were and how efficient the report is.
Another sign of a good organisation is the happiness or fulfilment of the employees and an absence of fear. Satisfied employees are more willing to "go the extra mile" for the organisation by staying late and pitching in without being asked. The organisation benefits with increased performance and competitiveness.
Effective Leadership Style
There are a number of leadership styles that work, as well as some that don't. The authoritarian leader who exercises power over subordinates just for the sake of it undermines the system. Effective leaders are able to create a team and encourage employees to pool their talents and come up with creative solutions. Supervisors might act as coaches by allowing employees to work on their own but making themselves available to help should a difficult situation arise.
To compete effectively, organisations must be adaptable to a changing environment. The organisation has to be capable of seizing an opportunity and dealing with unexpected problems. This means that precedence isn't valued over flexibility: It's not enough to do something because it was always done that way.
Another sign of a good organisation is that it's realistic. A successful organisation is able to analyse data and make adjustments accordingly, as opposed to giving a glowing report when times are tough. Facing difficulties with realistic solutions and not going through the motions without any substance may doom an organisation to failure. Reality is more important than form.