It's important for companies to strike a healthy balance between remaining profitable and treating their employees well. Without employees, a company is limited in its ability to provide good customer service and realize its future goals. Some businesses choose to eliminate employees in order to cut costs and save money. However, this may hurt a company's bottom line in the long run.
While automation, the use of control systems that minimize human intervention, is useful in some instances, it cannot replace the necessity of human interactions in other situations. This is another reason why employees are important to businesses. Employers can better retain employees by showing them appreciation.
"We believe that by putting our people and our customers at the heart of what we do will reap business benefits and the on-going, effective training we can provide across the operations will help play a key part in realising these benefits"